Refund Policy

1. Refund Eligibility

You are eligible for a full refund if:

• You request the refund within 30 days of your original purchase date
• You have made a genuine attempt to use the software according to the provided instructions
• You can demonstrate that you followed the installation guide properly
• You have not violated our Terms of Service

2. Refund Process

To request a refund, please follow these steps:

1. Contact Support: Email us at refunds@quantumedgefx.com with your order number and reason for the refund request
2. Provide Information: Include your purchase details, installation attempts, and any issues encountered
3. Verification: Our team may ask for additional information to verify your purchase and usage attempts
4. Processing: Once approved, refunds are processed within 5-7 business days

3. Required Information

When requesting a refund, please provide:

• Order number or transaction ID
• Email address used for purchase
• Detailed description of issues encountered
• Screenshots of installation attempts (if applicable)
• Broker information and platform details

4. Refund Timeline

• Request Acknowledgment: Within 24 hours
• Review Process: 2-3 business days
• Refund Processing: 5-7 business days after approval
• Bank Processing: Additional 3-5 business days (varies by bank)

5. Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to the original card
• PayPal: Refunded to your PayPal account
• Bank Transfer: Refunded to the original bank account
• Cryptocurrency: Refunded in USD equivalent to your original payment method

6. Non-Refundable Situations

Refunds will not be granted in the following cases:

• Requests made after the 30-day refund period
• Trading losses incurred while using the software
• Failure to follow installation instructions
• Incompatible broker or platform issues not disclosed before purchase
• Violation of our Terms of Service
• Chargebacks or disputes filed without contacting us first

7. VPS Package Refunds

For customers who purchased the Quantum Edge Pro + VPS package:

• The software portion follows the standard 30-day refund policy
• VPS setup fees are refundable within 7 days if the VPS was not successfully configured
• Monthly VPS fees are prorated based on usage
• Extended refund period of 60 days applies to the complete package

8. Partial Refunds

In certain circumstances, we may offer partial refunds:

• When technical issues prevent full software functionality
• For customers who used the software for an extended period before requesting a refund
• When additional services (like VPS setup) have been partially consumed

9. Refund Abuse Prevention

To prevent abuse of our refund policy:

• Each customer is limited to one refund per product
• Customers who repeatedly purchase and refund may be restricted from future purchases
• We reserve the right to investigate suspicious refund patterns
• False or fraudulent refund claims may result in account termination

10. Alternative Solutions

Before requesting a refund, consider these alternatives:

• Technical Support: Our team can help resolve installation or configuration issues
• Extended Trial: We may offer additional time to evaluate the software
• Settings Optimization: Our experts can help optimize the EA settings for your broker
• Training Resources: Access to additional tutorials and documentation

11. Dispute Resolution

If you're not satisfied with our refund decision:

• You may escalate the issue to our management team
• We encourage open communication to resolve any concerns
• All disputes will be handled fairly and transparently
• Final decisions will be made within 10 business days

12. Contact Information

For refund requests or questions about this policy:

Email: refunds@quantumedgefx.com
Subject Line: "Refund Request - [Your Order Number]"
Response Time: Within 24 hours
Website: QuantumEdgeFX.com